Saturday, May 20, 2006

Best Buy Annoys Me

We took a laptop in back in April for a repair. The network port and power supply had come loose and there were some weird software things going on. So we took it in for it's last repair before the 3 year warranty was up. I must say it was worth buying that warranty as much as we used it.

We haven't heard a peep out of them since we dropped it off on April 18th and we figured it was going to take a few weeks to fix it anyway but this week we began to wonder and thought about calling. Until we checked the mail today and got this form letter:

Date: Wednesday, May 17th, 2006

Dear Valued Customer,

Service on your product under tag 00133-XXXXXXXXX was completed on Monday, April 24th, 2006. We have attempted to contact you on Thursday, April 27, 2006 regarding pick up of your product. Your product has been waiting for you to pick up for 15 days. Best Buy is not responsibile for any product that is not picked up within 30 days after the services were complete. Charges may apply at pick up services performed and not previously collected.

Please immediately pick up your product at the Best Buy store location where you dropped it off for service. In the even you do not pick up your product up within 30 days from the date of this letter, Best Buy will need to dispose of your product.

If you have any questions, please call the Best Buy store service department at (916) 555-1212.

OK... Now let's discuss how "morally reprehensible" this letter is.

1. We have not been contacted by Best Buy before today either by mail or by phone or even e-mail so me and the pregnant one are a bit ticked off. I freaking hate liars.

2. If the service was completed on April 24, then why wait until the 27th to supposedly first call us? Liars!!!

3. "Your product has been waiting for you to pick up for 15 days". No... Actually it has been 23 days you liars..

4. Notice they bolded in "immediately" when asking us to pick up. They are threatening us. This is a threatening letter. Not a "Friendly Reminder". Most companies that you don't respond to for 30-45 days they send a "Friendly Reminder". This is a "get your crap out of our store" letter. Liars!!

5. They say they are not responsible for items left for more than 30 days after services were completed? Really? And they gave themselves a 27 day head start didn't you! Ya lying bastards.

6. If you don't pick up within 30 days of this letter they'll dispose of the item? Baloney!! They'll format the hard drive and sell it on Ebay. But in reality do I need to pick this up by May 24th, the 27th, or do I have until June 17th. I am confused...


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